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The Dostki website is maintained by:
Most of questions we receive are answered below:
How do I put money into my Dostki account?
There are two ways to put money in your Dostki account. The first and most cost effective way is to receive payment in Dostki from another account holder. It takes only a few seconds for transactions to clear and settle this way.
The second way is to exchange your national currency for Dostki using the services of an independent exchange market maker.
What is a batch number?
The batch number is a number assigned by the Dostki system to each related group of transactions. The batch number appears on all Dostki Spend confirmations and appears as well in your Dostki account history. The same batch number appears in the respective account histories of both Spender and Recipient; therefore, the batch number is a useful reference when communicating about an Dostki Spend.
What is my passphrase? What happens if I lose it? How do I recover a lost passphrase?
Your passphrase is the key that opens your account. Your passphrase is stored in our database in encrypted form, so that even we cannot learn it. Never reveal your passphrase to anybody - not even to an employee of Dostki Ltd. .
If you forget your passphrase, this may help you to remember:
- Your passphrase is at least six characters long
- Your passphrase contains both letters and digits.
- Capitalization matters.
If this does not jog your memory, we can provide you with a temporary passphrase via this procedure:
- Click the Dostki caet icon to open a support submission window to request a temporary passphrase. Do not include your passphrase in your request!!
- We will contact you using the contact information in our system to provide you your temporary password and to provide you additional instructions.
Please note: If the contact information in our system is not accurate, we will not be able to provide you a temporary passphrase so it is very important that this information be accurate and up to date.
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